Spear Technologies Launches Next-Generation AI Capabilities to Transform Claims Management and Policy Administration

Spear Technologies (“Spear”), a leading provider of award-winning core software solutions for the insurance industry, today announced a suite of advanced AI enhancements designed to streamline operations, boost productivity, and enable faster, data-driven decision-making across SpearSuite™—its award-winning suite for claims management, policy administration, billing, and portal solutions.

The new capabilities leverage generative AI, predictive analytics, and intelligent automation to address key pain points for insurers and public entities. They deliver a more seamless, intuitive experience, allowing business users to tailor AI models to their specific needs and domain realities—ensuring the AI not only works but works for them. No developers are necessary, saving time while giving teams greater control, enhanced capabilities, and a stronger return on technology investment.

With these capabilities, Spear empowers insurance organizations with actionable insights, automation, and optimized business processes across policy and claims management. This comprehensive, AI-driven approach helps insurers maximize operational efficiency and elevate customer satisfaction.

Key features of the new release include:

• Predictive Analysis – Embedded models forecast premiums, financial outcomes, and flag high-risk claims—such as those likely to involve litigation or fraud—triggering proactive actions based on customizable business rules. These models provide real-time risk assessments across both claims and policy modules, leveraging business rules and notification engines to enable timely, informed decision-making.
• Smart Summarization – AI-driven tools condense emails, notes, documents, and claim timelines into concise summaries, dramatically reducing review time and enabling faster decisions. Activities such as emails, calls, notes, and tasks are distilled into actionable highlights, minimizing clicks and increasing workflow efficiency with a one-click copy feature for easy content reuse.
• Claims Assistant Email Agent – An AI-powered solution that automatically extracts key claim details from incoming emails and generates accurate, real-time in-thread responses. Generative AI assists in drafting or refining communications, with customizable tone and length options to save valuable time for users.
• Automated Responses & Sentiment Analysis – AI-generated email and notepad responses include tone and length adjustments, while built-in sentiment analysis alerts supervisors to negative or urgent messages. The system evaluates incoming communications and suggests response strategies to enhance customer service.
• Intelligent Document Processing – Customized models automate data extraction and record generation from a variety of documents, including policies, invoices, and medical reports. This automation reduces manual effort, improves data accuracy, and seamlessly integrates extracted information into SpearSuite™.
• Virtual Agents – Secure, self-service AI agents provide real-time answers to vendors and stakeholders by accessing system databases directly. Built to execute tasks and make decisions using predefined logic and AI intelligence, these agents initiate events, automate complex business processes, and significantly enhance operational efficiency. They can be trained to understand underwriting guidelines and acceptable risk levels, accelerate claims triage, FNOL submissions, and resolution processes, and personalize interactions to improve customer engagement.
• Smart Paste – A time-saving feature that suggests form field inputs based on copied text, speeding up data entry and improving accuracy. Users can simply copy content from any source, activate smart paste via a button or keyboard shortcut, and receive inline suggestions for completing forms within model-driven apps, choosing to accept or ignore each recommendation.
• CoPilot Assistant – A conversational AI assistant that helps users navigate SpearSuite™, generate real-time insights, and receive AI-driven recommendations through natural language interaction. CoPilot enhances productivity by providing intuitive system navigation, dynamic data insights, and actionable guidance.

“These enhancements represent a major step forward in our commitment to intelligent automation,” said Jose Tribuzio, Chief Technology Officer at Spear Technologies. “By seamlessly embedding AI into everyday workflows, we’re not just improving efficiency, we’re enabling our customers to respond faster, make smarter decisions, and dedicate more time to advancing their strategic goals.”

The AI-powered innovations are now available to all SpearSuite™ users and can be customized to meet the specific needs of public entities and insurance organizations.

Example of a currently live use case:

A business user successfully deployed 12 AI models—without a developer—to automate tasks previously being done manually and is now successfully reading invoices and indexing them to claim files, entering payments based on invoices, processing documents, and summarizing notes, leading to measurable efficiency gains.

For more information on how your organization can leverage Spear’s next-generation AI capabilities to increase efficiency, improve operations, and lower costs, Schedule a Demo.

About Spear Technologies

Spear Technologies is a leading provider of core software solutions systems for the P&C insurance industry. Spear’s innovative software solutions empower insurer organizations with unprecedented speed, control, and results. Spear’s latest solutions take advantage of the low-code Microsoft Power Platform™ and offer built-in Artificial Intelligence (AI), Data Analytics, Chatbots, and Robotic Process Automation (RPA) to achieve better results. Spear’s cloud-based policy, billing, claims, and portal solutions enable organizations to easily configure their systems to align with their unique and ever- changing business needs, while simultaneously leveraging emerging technologies to improve results, gain efficiency, and adapt to the modern workforce. For more information about Spear Technologies visit www.spear-tech.com.

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